Frequently Asked Questions

Everything you need to know about our luxury bath and body collections.

Where are your products manufactured?

The Somerset Toiletry Co. proudly designs all products in the UK. While we manufacture globally to source the finest ingredients, we ensure all factories meet our strict quality and ethical standards.

Are your beauty products cruelty-free?

Yes, we are committed to ethical beauty. None of our finished products are tested on animals, and we do not commission third parties to test on our behalf.

What are your shipping rates and delivery times?

We offer standard and express shipping options. UK orders typically arrive within 3-5 business days, while international delivery times vary by destination. Free shipping is available on orders over a specific threshold.

Can I return a product if I am not satisfied?

We accept returns on unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used unless they are faulty.

Do you offer vegan-friendly products?

Many of our collections are vegan-friendly. We clearly label our ingredients on each product page so you can make informed choices based on your lifestyle preferences.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.